Spencer Tiles LLP ("Spencer Tiles," "we," "us," or "our") is committed to protecting the privacy of visitors to our website (spencertiles.com) and of individuals who interact with us through inquiry forms, quote requests, and other communications ("you" or "users"). This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the rights you have regarding your personal data.
This policy is designed to comply with India's Digital Personal Data Protection Act, 2023 (DPDPA) and applicable data protection principles for visitors from other regions.
1.Who We Are (Data Fiduciary Identity)
Spencer Tiles LLP is a ceramic and vitrified tile manufacturer and exporter based at:
Shop No 7, S. F. Latest Ceramic Zone, NH 27, Lalpar,Morbi - 363642 (Guj.) India
- Email: info@spencertiles.com
- Phone: +91 95138 77777
For the purposes of applicable data protection law, Spencer Tiles LLP acts as the "Data Fiduciary" (the entity that determines the purpose and means of processing your personal data) for information collected through this website.
2.Information We Collect
We collect the following categories of information:
Information you provide directly
- Name
- Email address
- Phone number
- Company name and business type (e.g., homeowner, dealer, distributor, architect), where provided
- Message content and product interest submitted through our contact form, quote request form, or any other inquiry form on this site
- Any additional information you voluntarily include in your communications with us
Information collected automatically
- Device and browser information (browser type, operating system, device type)
- IP address and approximate location (city/region level, derived from IP)
- Pages visited, time spent on pages, and general browsing behavior on our site
- Referring website or search terms that led you to our site
- Cookies and similar tracking technologies (see Section 6)
We do not knowingly collect sensitive personal data such as financial account details, government identification numbers, or health information through this website.
3.How and Why We Use Your Information
We process your personal data only for the specific purposes below, and only to the extent necessary for each purpose:
| Purpose | What data is used |
|---|---|
| Responding to inquiries and quote requests | Name, email, phone, message content |
| Providing product information and catalogues | Email, product interest |
| Improving our website's functionality and user experience | Automatically collected browsing/device data |
| Understanding which products and pages are most useful to visitors | Automatically collected browsing/device data |
| Complying with legal, tax, and export/trade documentation obligations | Business contact details, where applicable to B2B/export transactions |
| Marketing communications (only where you have opted in) |
We do not use your personal data for any purpose beyond what is described above without seeking your fresh, specific consent.
4.Legal Basis for Processing
Where applicable, we process your personal data on the basis of:
- Your consent — given when you voluntarily submit a form on our website (submitting the form constitutes a clear affirmative action of consent for the stated purpose).
- Legitimate business interest — for basic website analytics and security, limited to what is reasonably necessary and not overridden by your rights.
- Legal obligation — where we are required to retain business records for tax, export, or regulatory compliance purposes.
5.How Long We Keep Your Information (Data Retention)
- Contact form and quote request submissions: retained for up to 24 months from the date of submission, or for as long as reasonably necessary to respond to your inquiry and maintain a record of business communications, whichever is longer, after which it is deleted or anonymized unless a longer retention period is required by law (e.g., for completed export/trade transactions, which may be retained per applicable Indian tax and trade record-keeping requirements, typically up to 8 years).
- Website analytics data: retained in aggregated/anonymized form for ongoing site improvement; raw device/browsing data is retained for no longer than 14 months.
- Marketing consent records: retained until you withdraw consent or unsubscribe, plus a reasonable period thereafter to record that withdrawal.
6.Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember your preferences
- Understand how visitors use our site (analytics)
- Improve site performance
You can control or disable cookies through your browser settings at any time. Disabling cookies may affect certain website functionality but will not prevent you from browsing our site or contacting us.
7.How We Share Your Information
We do not sell your personal data. We may share information with:
- Service providers who help us operate our website and business (e.g., website hosting providers, database/storage providers, email service providers), bound by confidentiality obligations and permitted to use your data only to provide services to us.
- Legal and regulatory authorities, where required by applicable law, court order, or to protect our legal rights.
- Business transaction partners, only where necessary to fulfill an actual product inquiry, quote, or order you have initiated (e.g., internal team members handling export documentation).
We do not share your data with third parties for their own independent marketing purposes without your explicit consent.
8.Data Security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including secure data storage practices and restricted internal access to submitted inquiry data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9.Your Rights
Under the Digital Personal Data Protection Act, 2023, and consistent with data protection principles generally, you have the right to:
Access
request a summary of the personal data we hold about you and how it is being processed.
Correction
request correction of inaccurate or incomplete personal data.
Erasure
request deletion of your personal data, where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
Withdraw consent
withdraw any consent you've previously given (e.g., for marketing communications) at any time, as easily as you gave it. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Grievance redressal
raise a concern or complaint about how your data has been handled (see Section 11 below).
Nominate
nominate another individual to exercise these rights on your behalf in the event of death or incapacity.
To exercise any of these rights, contact us using the details in Section 12.
10.Children's Privacy
Our website and services are intended for business and consumer inquiries from adults. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.
11.Grievance Redressal
If you have concerns about how your personal data has been collected, used, or handled, please contact our designated grievance contact:
Grievance Contact
info@spencertiles.comWe aim to acknowledge grievances within 7 business days and resolve them within 30 days, in line with applicable regulatory timelines.
12.Contact Us
For any questions about this Privacy Policy or how we handle your data, please contact:
Spencer Tiles LLP
Shop No 7, S. F. Latest Ceramic Zone, NH 27, Lalpar,
Morbi - 363642 (Guj.) India
Email: info@spencertiles.com
Phone: +91 95138 77777
13.Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically. Material changes affecting how we use previously collected data will be communicated via a notice on this website, and, where required by law, additional consent will be sought.
14.Governing Law
This Privacy Policy is governed by the laws of India, including the Digital Personal Data Protection Act, 2023, and applicable Information Technology Act, 2000 rules, without prejudice to any additional rights you may have under the laws of your own jurisdiction if you are accessing this site from outside India.